Radio show updates and a quick take on Metro

Hey there Crief Case fanatics: can't get enough of my takes? Want to hear me as well as read me?

Well, we are getting closer to the launch of my radio shows on the internet. Here's the latest info:

- Sunday Scores and More will make its debut on the Sports Journey Broadcast Network on Sunday morning, May 24. The air time will be live from 10AM to 1PM Eastern time, which means 7-10AM Pacific time. My co-host will be Ray Manukay, and we are close to announcing our update anchor. Please check out the blog site that we have set up for the show, including details of guests for the first show, by clicking here.
- SportsRock, a nightly two-hour hosted by me from 10PM to midnight Eastern (7-9PM Pacific) Monday through Friday nights, begins on June 1st. For more info, you can visit the blog site set up for that show by clicking here.

Meanwhile, I will keep you posted on other appearances I'll be making on other shows as they happen.

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So as many of you know, I use the local bus and train service here in Los Angeles to get around. For the most part, it is one of the best kept secrets in SoCal, that you can actually get where you need to without driving a car and sitting in traffic, provided you are willing to do a little prep work and route yourself.

But I wanted to take a minute to express some frustration with the folks at Metro, because they could be doing a better job of serving the community and they need to do a better job. A couple of issues that I have are:

- Customer Relations: while its nice to have the ability to call Metro's 800 number and get routed on-the-fly, the service is only available between 9-6 weekdays, and fewer hours on weekends. This should be available 24 hours a day. Furthermore, there is no one live to register complaints about service (or lack thereof), which is very frustrating in the moment.
- Drivers: these fall into two categories: one group is dedicated, friendly, courteous, and try to do right by the riders. However, I would say that this group only makes up about half of the drivers. The other half are surly, unprofessional, and uncaring. They are unhelpful and disrespectful. This needs to be addressed further.
- Lack of Real Time Tracking: Other area bus companies, such as the Big Blue Bus in Santa Monica, have the ability to track their buses in real time using GPS. So if you are waiting for a bus that is late and you call their CS line during business hours, they actually pinpoint where the bus and let you know when it will arrive. How its possible that Metro can't do this is beyond me. It would ease a lot of frustrations with passengers if they could get updates on late arriving buses.
- Safety: For the most part, Metro is good about the safety of their passengers. Still, there are certain bus lines that have buses get so jam-packed with passengers that it is unsafe for them to ride. The 720 line that runs down Wilshire Blvd is notoriously overflowing with passengers during most hours of the day. Why they don't correct this problem with more buses running is beyond me. Perhaps they are waiting for an accident which causes passenger deaths, leading to media-driven outrage and/or wrongful death lawsuits, before they correct this...
- Fare enforcement: This is the worst one. In other cities, you have turnstiles that prevent people from riding the trains without paying the fare. In Los Angeles, they use the honor system, which doesn't really work well. So, in order to recoup what must be staggering losses, they've started using LACSD officers to check fares at various locations. The problem though is two-fold with this: (1) they are constantly slowing down people trying to get onto connecting trains by checking people AFTER they've completed their ride. Shouldn't the idea be to check people BEFORE they get on the next ride? And (2) are you telling me that the crime and murder rates in LA County are so minuscule that we can allow these officers to spend their time checking for fare-jumpers as opposed to solving more important crimes? Plus, it just seems disingenuous that Metro, which from my experience has about a 75% on-time rate (which could be much better), is hassling customers when it isn't providing impeccable service.

Don't get me wrong, I swear by Metro, it's been better than I could have ever anticipated it would be. But it could be so much better than it is right now.